This is a professionally developed, interactive and engaging online course for anyone who needs to develop strategies and skills in managing difficult people to enable a more productive workforce.
During this course you will learn:
- Consider why people are difficult
- Understand the skills needed to deal with difficult people
- Develop strategies for managing difficult people
- Evaluate good questioning and listening techniques
- Develop processes and skills for successful management of difficult people
All prices include VAT at 20%